Cookie Policy

What are cookies?

Cookies are small text files that websites place on your device through your web browser. They allow a website to recognise your device and remember certain information about your visit.

We may also use similar technologies, including browser storage such as local storage, where these technologies perform functions similar to cookies. For simplicity, this policy refers to cookies and similar technologies collectively as “cookies” unless a distinction is important.

Strictly necessary cookies

These cookies are required for the website and its core services to operate. They may be used to:

• keep you signed in
• maintain your account session
• keep bookings and account activity secure
• remember your cookie preferences
• maintain essential security features
• prevent fraud, abuse and unauthorised activity
• support essential website functionality

Because these technologies are necessary to provide services you request or to operate and secure the website, they may be used without consent where permitted by applicable law.

If you block or disable strictly necessary cookies, parts of the website may not function correctly. In particular, account sign-in, booking and payment functionality may be unavailable.

Payment and fraud-prevention technologies

When you use our payment or checkout functionality, Stripe may use cookies and similar technologies to help provide secure payment processing and fraud prevention. These technologies may only be activated when you use the relevant payment functionality.

Stripe's own privacy and cookie information may also apply to its processing.

Analytics cookies

Where you give consent, we use Google Analytics to help us understand how visitors use our website. Analytics may help us understand, for example:

• which pages are visited
• how visitors navigate the website
• whether particular pages are difficult to use
• general website performance
• where technical problems may occur
• how we can improve the website

We configure analytics to operate only after you have accepted analytics cookies through our cookie consent mechanism. If you select “Essential cookies only”, we will not load the Google Analytics technology for your visit and analytics cookies will not be placed through that service.

Cookie consent

When you first visit the website, we may display a cookie banner allowing you to choose whether to accept non-essential analytics cookies. You can choose to accept analytics cookies, or essential cookies only.

Non-essential analytics technologies will not be activated before the relevant consent has been obtained. Your cookie preference may itself be stored using a strictly necessary cookie or similar technology so that we can remember your choice and avoid repeatedly asking you.

Changing your cookie preferences

You can change or withdraw your consent at any time. You can do this by:

• using any cookie-preference controls made available on the website
• deleting this website's stored data through your browser
• blocking or deleting cookies through your browser settings

If you delete the cookie or storage containing your preference, the cookie banner may appear again the next time you visit.

Please note that disabling strictly necessary cookies may prevent important parts of live-1.life from functioning, including signing in, making bookings or completing payments.

Third-party services

Some features of live-1.life are provided with the assistance of third-party service providers. Depending on how you use the website, these may include:

• Lovable Cloud — hosting, database infrastructure, authentication, file storage and delivery of certain service communications
• Neo — email services associated with our business mailbox
• Stripe — payment processing and payment-related fraud prevention
• Google — Google Maps features and, where you have provided consent, Google Analytics

These providers may use cookies, local storage or other technologies as part of the services they provide. The precise cookies and technologies used may change as our services and providers change.

Where appropriate, information about those technologies is provided through the relevant provider's own privacy and cookie documentation. Each provider's exact legal role under UK data protection law, and where they process data, is to be confirmed against that provider's current documentation. We do not state it as a fact here until it has been verified.

Third-party websites and services

Our website may contain or display content, maps, payment functionality or other features supplied by third parties. When you interact with those features, the relevant third party may process information or use cookies and similar technologies in accordance with its own terms and policies.

For example, Google Maps may process information when you interact with map functionality, and Stripe may process information when you use the payment checkout. We recommend reviewing the relevant provider's privacy and cookie information where you want more detail about their processing.

Advertising and tracking

We do not currently use cookies for the purpose of selling your personal data or creating advertising profiles about you across unrelated websites.

If this changes in the future, we will update this policy and, where required, obtain the appropriate consent before using non-essential advertising or tracking technologies.

Cookies and your personal information

Some cookies or identifiers may be capable of being associated with information relating to you. Where this happens, the relevant processing of personal information is also covered by our Privacy Policy.

The legal basis for processing personal information depends on the purpose and type of processing involved. Where consent is required for non-essential cookies, we will seek your consent before using them. You may withdraw consent at any time, although withdrawing consent does not affect processing that was lawfully carried out before consent was withdrawn.

How long cookies remain on your device

Cookies may be either:

• session cookies, which normally expire when you close your browser
• persistent cookies, which remain on your device for a specified period or until you delete them

The exact lifespan of a cookie depends on its purpose and the provider that sets it. We may update the cookies and technologies used on the website from time to time. Where this materially changes how non-essential cookies are used, we will update this policy and our consent mechanism where appropriate.

Browser controls

Most modern browsers allow you to control, block or delete cookies through their settings. Blocking cookies can affect website functionality. In particular, blocking strictly necessary cookies may prevent you from signing in, making or managing bookings, or completing payments.

Browser controls do not necessarily provide the same functionality as our cookie-consent mechanism. Where applicable, we recommend using the cookie controls provided on live-1.life to manage your consent choices.

Changes to this Cookie Policy

We may update this Cookie Policy when:

• we introduce new services or technologies
• our use of cookies changes
• our third-party providers change
• applicable legal requirements change
• we otherwise consider an update appropriate

The latest version will be published on this website with the relevant “Last updated” date.

Contact us

If you have questions about our use of cookies or similar technologies, please contact us through the contact form on this website or by email at info@live-1.life. When contacting us, please provide enough information for us to understand your question or concern.

Important information

This Cookie Policy describes our intended use of cookies and similar technologies as at the date shown above. The exact technologies used on live-1.life may change as the website, payment services, hosting infrastructure, analytics configuration or other third-party services develop.

We will keep this policy and our cookie-consent mechanism under review so that they accurately reflect the technologies we use.