Trust & Safety

Where appropriate, we may review

• Proof of ownership or written permission from the landowner.
• Information about the location and access arrangements.
• Property and pitch information.
• Facilities and amenities.
• Availability and pricing.
• Relevant permissions, licences or consents declared by the host.
• Insurance information where required by our Host Terms.

Our document checks are limited to the information provided to us. They are not a formal investigation, legal title search, planning assessment or physical inspection of the property.

Hosts must provide accurate and up-to-date information and must not advertise land or accommodation that they do not have permission to offer.

We may ask a host for additional information or evidence where we consider it necessary, and we may suspend, restrict or remove a listing if information appears inaccurate, incomplete, misleading or inconsistent with our requirements.

Good Neighbour policy

Hosts agree to follow our Good Neighbour principles, including:

• Respecting neighbours and surrounding communities.
• Keeping noise to reasonable levels.
• Following agreed quiet hours.
• Avoiding unnecessary disturbance.
• Protecting wildlife and natural habitats.
• Taking reasonable steps to prevent litter and environmental damage.
• Following local access and countryside rules.

Planning permission, licences and local requirements

Hosts are responsible for determining whether their particular property, land, accommodation or activities require planning permission, a site licence, registration, environmental consent or any other permission.

Requirements can vary depending on the location, type of accommodation, number of guests, duration and frequency of stays, land designation and other circumstances. Where relevant, this may include requirements relating to:

• Planning permission.
• Caravan and campsite licensing.
• Environmental protection.
• Public rights of way and access.
• Fire safety.
• Waste and sanitation.
• Water and drainage.
• Protected sites and habitats.
• National Parks, SSSIs and conservation areas.
• Local authority requirements.

Hosts should obtain appropriate professional or local-authority advice where they are unsure about their obligations. live 1 life does not provide planning or legal advice and does not guarantee that a host's arrangements comply with planning or licensing requirements.

Hazards and facilities hosts should identify

Hosts must provide accurate information about material risks and facilities that guests reasonably need to know about before booking. Where applicable, listings should identify relevant hazards such as:

• Rivers, streams, ponds and other bodies of water.
• Deep or fast-moving water.
• Tidal areas.
• Cliffs and steep ground.
• Uneven, unstable or boggy terrain.
• Livestock.
• Agricultural or farm machinery.
• Shared roads and tracks.
• Remote or difficult access.
• Fire, stove or BBQ requirements.
• Toilet and washing facilities.
• Drinking-water arrangements.
• Waste-disposal arrangements.

Natural conditions can change. Information provided on a listing cannot predict every condition that may exist on the day of a stay.

Guests remain responsible for taking reasonable care of themselves, their group and any children or vulnerable people in their party.

Host public liability insurance

As a condition of listing, hosts must maintain appropriate public liability insurance for the activities and accommodation they provide, where required by our Host Terms, and must confirm that their insurance is current and appropriate.

We may request evidence of insurance and may suspend a listing where required evidence is not provided or where insurance is no longer valid. Host insurance does not remove the host's other legal responsibilities.

live 1 life does not provide insurance cover for hosts or guests unless a particular product or policy is expressly stated to provide such cover.

Fire, BBQs and outdoor equipment

Each host is responsible for providing clear rules concerning fires, BBQs, stoves and other equipment provided or permitted at the property. Guests must follow the host's rules and any applicable local restrictions.

Guests should never assume that fires or BBQs are permitted simply because they are common at outdoor accommodation. Where conditions make fires unsafe, hosts may prohibit them.

Emergencies

If you are in immediate danger or require urgent medical assistance, contact the appropriate emergency services first. In the UK, call 999 for an emergency.

Guests should keep their booking confirmation, directions and host contact information accessible during their stay. Hosts should provide appropriate emergency and access information for their property, and where practical listings may identify the nearest hospital, minor injuries unit or other relevant emergency facility.

How payments are handled

live 1 life does not store full payment-card details on its own servers. Payment information is processed through Stripe's secure payment infrastructure.

The timing of any amount passed on to a host depends on the arrangement confirmed in the booking or host agreement and on Stripe's applicable terms. We do not promise a particular payout date unless that date is expressly confirmed.

Booking confirmation

A booking is not considered confirmed merely because a guest has started the checkout process. A booking becomes confirmed when payment has been successfully processed and live 1 life's booking system confirms the booking.

If payment fails, the booking will not be confirmed. Temporary availability holds may expire automatically if payment is not completed within the applicable time period.

Booking prices and fees

The total price payable by the guest should be shown before payment. Depending on the booking, the price may include:

• Accommodation or pitch charges.
• Cleaning or additional property fees.
• Applicable taxes or charges.
• The 5% guest booking fee, which is added to the host's price and paid by the guest.

The applicable cancellation and refund terms will be shown before the guest completes the booking. Hosts and live 1 life must not misrepresent the price of a stay or introduce undisclosed mandatory charges after booking.

Guests

• Name.
• Email address.
• Booking dates.
• Booking information.
• Messages relating to a booking.
• Information needed to process or support a payment.

Hosts

• Contact details.
• Property and listing information.
• Photos.
• Pricing and availability.
• Information needed for verification and payment processing.

We aim to share only information that is reasonably necessary for the booking and operation of the marketplace. For example, relevant guest contact information may be made available to a host after a booking is confirmed where it is necessary to arrange and perform the stay.

Payment-card information is processed by Stripe rather than being stored as full card details by live 1 life. Our website and application infrastructure may be provided by third-party technology providers, including Lovable Cloud and Stripe. We do not sell personal information.

Hosts must

• Provide accurate listing information.
• Have the right to offer the accommodation or land.
• Maintain any required permissions, licences and consents.
• Maintain appropriate insurance where required.
• Disclose relevant hazards and important restrictions.
• Provide the facilities and accommodation described in the listing.
• Treat guests fairly and respectfully.
• Follow applicable laws and our Host Terms.
• Report significant changes affecting a property or booking.

Guests must

• Provide accurate booking information.
• Follow the host's reasonable rules.
• Respect neighbours, wildlife and the environment.
• Use facilities and equipment responsibly.
• Follow fire and safety instructions.
• Leave the property in a reasonable condition.
• Avoid unlawful, dangerous or disruptive behaviour.

We may restrict, suspend or close accounts where there is evidence of serious misconduct, fraud, unsafe behaviour, repeated breaches of our policies or other activity that threatens the safety or integrity of the marketplace.